Frequently Asked Questions

What is ACLS?

ACLS stands for Advanced Cardiac Life Support ,and is a set of clinical interventions used to manage urgent medical emergencies, such as cardiac arrest. Standards for ACLS are set by the American Heart Association.

What is PALS?

PALS stands for Pediatric Advanced Life Support, and is an intensive training program to effectively manage urgent medical emergencies involving infants and children. Standards for PALS are set by the American Heart Association.

How does First Response National Healthcare Training’s online certification program work?

First Response National Healthcare Training has developed an online ACLS and PALS certification program meant to meet the needs of busy professionals and those who would prefer to study and take the certification exam on their own schedule. After purchasing the certification course of choice, the customer will receive all training materials through their email. They can study these materials on their computer or print them out. First Response National Healthcare Training also provides an unlimited amount of online practice tests, which customers can take by logging into their account on the First Response National Healthcare Training website. When the customer feels that they are ready, they can log into the First Response National Healthcare Training website and take the certification exam. They will receive their results immediately upon completion of the test. A score of 80% is required to pass the test.

What happens if I fail the exam?

A score of 80% is required to pass the exam. All customers are allowed three separate attempts to pass the exam. If you fail your first exam, you are allowed two more tries. There is no time limit on when you must retake the test. We strongly encourage those who fail the exam to spend more time reviewing the study material provided and to take the practice test. If the exam is not passed in three tries, the customer will have to repurchase the certification program in order to attempt the certification exam again.

How will I know if I’ve passed the exam?

As soon as you finish the online certification exam, your score will be tallied and you will see your results. If you passed the exam (received a score of 80% or higher), you will immediately receive an official certification via email, which you can use to prove your new credential. A hard copy certification card will be mailed to you and should arrive within a few days of passing the test.

How many times can I take the exam?

All customers are allowed three separate attempts to pass the exam. We strongly encourage those who fail the exam to spend more time reviewing the study material provided and to take the practice test. If the exam is not passed in three tries, the customer will have to repurchase the certification program in order to attempt the certification exam again.

What materials do the exams cover?

You can find an overview of the ACLS and PALS certification curriculum HERE

How long should I study before I take the exam?

That is entirely up to you! Our study materials have been carefully crafted to suite any level of student, from beginner to seasoned medical pro. One of the greatest benefits of using an online certification program is that you can study on your own schedule and take the test when you feel ready.

Do I need to perform an on-site skills test to obtain my certification?

No, you do not need to perform an on-site skills test to obtain your ACLS or PALS certification or recertification through First Response National Healthcare Training. Our certification process is entirely online, meaning you never need to leave your home to obtain your ACLS or PALs certification or recertification.

What if I’m not happy with the program?

First Response National Healthcare Training offers all customers a 100% satisfaction guarantee. If you are not happy with our certification program for any reason, we will issue you a full refund of your money